These Terms & Conditions (the “Terms”) are a binding agreement between you and QRM Co (“Quibble,” “we,” “us,” or “our”) governing your access to and use of Quibble’s revenue-management software, websites, APIs, and related services (the “Services”). By creating an account, clicking to accept, or using the Services, you agree to these Terms. If you are entering into these Terms on behalf of a company, you represent that you are authorized to bind it.

Please read Section 9 (AI assistants) and Section 14 (Dispute Resolution) carefully. Section 14 requires most disputes to be resolved by binding individual arbitration and waives your right to a jury trial and to participate in a class action.

1. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Services. You are responsible for the accuracy of the information you provide and for keeping your credentials secure. You are responsible for all activity under your account by you and your team members, and by anyone using your credentials until you notify us of unauthorized use. You are also responsible for any AI assistant, agent, integration, or other software you connect to or authorize on your account (each an “Authorized Agent”): its activity is treated as your own. Notify us promptly of any unauthorized use at [email protected].

2. The Services and license

Subject to these Terms and your payment of applicable fees, Quibble grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes. We may update, modify, or discontinue features at any time. We may also set and enforce limits on use of the Services.

3. Subscriptions, fees, and billing

Paid Services are billed on the plan and cycle presented at sign-up. Unless stated otherwise, fees are in U.S. dollars, are exclusive of taxes, and are non-refundable except as required by law or expressly stated. Subscriptions renew automatically for successive periods unless cancelled before the renewal date through your account or by contacting us. We may change pricing on prospective notice; changes take effect at your next renewal. Late or failed payments may result in suspension.

4. Customer Data and your responsibilities

“Customer Data” means the listing, calendar, reservation, pricing, photographic, and other data you submit or connect to the Services, including through a property management system (“PMS”). As between the parties, you own your Customer Data. You grant Quibble a worldwide, non-exclusive license to host, process, transmit, display, and analyze Customer Data, and to create de-identified and aggregated data, in each case to provide and improve the Services. You represent and warrant that you have all rights and permissions necessary to provide the Customer Data (including any photographs and any personal information about your guests) and to authorize our processing of it, and that your use of the Services complies with all applicable laws, platform rules, and your agreements with PMS providers, OTAs, owners, and guests. Our handling of personal information is described in our Privacy Policy.

5. Acceptable use

You agree not to, and not to permit others to:

  • access or use the Services in violation of any law or third-party right, or to infringe intellectual property;
  • probe, scan, breach, or circumvent security or authentication measures, or access accounts or data not your own;
  • interfere with or disrupt the Services or networks, including through denial-of-service activity, excessive load, or malware;
  • send spam or unlawful, deceptive, or abusive messages through or in connection with the Services;
  • reverse engineer, decompile, scrape, or attempt to derive source code or underlying models, except where such restriction is prohibited by law;
  • resell, sublicense, or provide the Services to third parties except as expressly permitted; or
  • upload content that is unlawful, infringing, or that you lack the right to submit.

We may monitor for, and investigate, violations, and may remove content or suspend access to enforce these Terms.

6. Third-party services and integrations

The Services interoperate with third-party platforms (such as PMS providers, channel managers, OTAs, and AI assistants such as Claude, ChatGPT, or Grok). Your use of those services is governed by their terms, and we are not responsible for their availability, accuracy, outputs, acts, or omissions. When you connect a third-party service, you direct us to share with it the Customer Data it requests, and its handling of that data is governed by its terms and privacy policy, not ours, as described in our Privacy Policy. We do not guarantee that any integration will remain available, and a third party’s changes may affect the Services.

7. Intellectual property

Quibble and its licensors own all right, title, and interest in and to the Services, including the software, models, algorithms, content, and trademarks, and all related intellectual property. No rights are granted except as expressly stated in these Terms. If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation.

8. Pricing recommendations — no guarantee of results

The Services provide forecasts, analytics, and pricing recommendations generated by statistical and machine- learning models using available data. These outputs are informational aids, not guarantees. Markets are uncertain, and Quibble does not warrant any particular revenue, occupancy, RevPAR, booking, or financial result. You are solely responsible for the prices, minimum-stay rules, and other decisions you accept, modify, or publish, or that an Authorized Agent makes on your account, and for reviewing recommendations and changes before relying on them. Quibble is not your broker, agent, or financial, legal, or tax advisor.

9. AI assistants and other Authorized Agents

Some Services let you connect an AI assistant or other software that can read your Customer Data and, if you turn this on, change settings on your account, such as prices, minimum stays, price limits, discounts, and revenue targets. If you choose to do so:

  • It acts for you, not for us. The Authorized Agent is your agent and acts on your instructions. Every change it makes is a change made by you, with the same effect as if you made it in the Services yourself, including changes you did not intend and changes it makes by misunderstanding you.
  • We do not review its changes. Quibble does not supervise, review, verify, or approve what an Authorized Agent does. We may ask it to confirm changes with you, but we cannot make it do so, and it may act without asking.
  • AI makes mistakes. AI assistants can misread instructions, act on the wrong listing, dates, or amounts, and produce inaccurate information. Changes save immediately and, where you have enabled sending, may be sent to your PMS and booking channels (including when you or a team member sends prices), where bookings taken at an incorrect price may not be reversible.
  • You must monitor it. You are responsible for reviewing the changes an Authorized Agent makes and for turning off or disconnecting it if it does not behave as you expect. Turning it off stops further changes; it does not undo changes already made.
  • Its changes are at your risk. Subject to Section 11, Quibble is not responsible for loss arising from the actions, outputs, errors, or omissions of an Authorized Agent, including lost revenue, bookings at incorrect prices, refunds, and fees or penalties charged by PMS providers, channels, or OTAs. This does not apply to the extent a change differs from the instruction the Authorized Agent sent to our systems because of a defect in the Services, or to loss caused by our gross negligence, willful misconduct, or fraud.
  • We may limit it. We may restrict which changes an Authorized Agent can make, require you to accept additional terms before enabling it, and suspend or disable its access at any time, for example to protect the Services or your account.
  • We keep a record. We record when, by whom, and from where it is turned on or off, which version of the terms was accepted, and which changes it makes. Absent manifest error, those records are evidence of what was done.
  • Using an Authorized Agent through a connection we support is not a breach of Section 5.

10. Disclaimers

EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. QUIBBLE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT DATA WILL BE ACCURATE OR COMPLETE. QUIBBLE MAKES NO WARRANTY AS TO THE ACTIONS OR OUTPUTS OF ANY AI ASSISTANT OR OTHER AUTHORIZED AGENT, WHETHER PROVIDED BY QUIBBLE OR A THIRD PARTY.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUIBBLE AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST BOOKINGS, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. QUIBBLE’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO QUIBBLE FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND FORM AN ESSENTIAL BASIS OF THE BARGAIN. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD, OR ANY LIABILITY THAT CANNOT BE LIMITED BY LAW.

12. Indemnification

You will defend, indemnify, and hold harmless Quibble and its affiliates, officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your Customer Data, your use of the Services, any action taken on your account by you, your team members, or an Authorized Agent (including claims by guests, property owners, PMS providers, channels, or OTAs), your violation of these Terms or applicable law, or your infringement of any third-party right, except to the extent the claim is caused by our gross negligence, willful misconduct, or a defect in the Services.

13. Term, suspension, and termination

These Terms apply while you use the Services. You may stop using and cancel at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms, fail to pay, create risk or legal exposure, or if we discontinue the Services. Upon termination, your license ends and you must stop using the Services. Sections that by their nature should survive (including Sections 1, 4, 7–14, and 16) will survive termination.

14. Governing law and dispute resolution

These Terms are governed by the laws of the State of Arizona, USA, without regard to its conflict-of-laws rules. Binding arbitration. Except for claims that qualify for small-claims court and actions to protect intellectual property, any dispute arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration administered by a recognized arbitration provider under its commercial rules, seated in Maricopa County, Arizona. Class-action waiver. Disputes will be arbitrated only on an individual basis; you and Quibble waive any right to a jury trial and to bring or participate in a class, collective, or representative action. If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court in Maricopa County, Arizona, to whose exclusive jurisdiction the parties consent. Any claim must be brought within one (1) year after it arises, to the extent permitted by law.

15. Changes to these Terms

We may update these Terms from time to time. We will post the updated version with a new “Last updated” date and, for material changes, give notice by email or in the Services. Changes take effect on the date stated in the notice, at least 30 days after it for material changes unless a change is needed sooner to comply with law or to address a legal or security issue. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. We may also ask you to accept the current Terms, or additional terms for a specific feature, before you use it.

16. Miscellaneous

These Terms, together with our Privacy Policy, any additional feature terms you accept in the Services, and any order or plan you accept, are the entire agreement between you and Quibble regarding the Services and supersede prior agreements on the subject. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control. Notices to Quibble should be sent to the address below.

17. Contact

QRM Co
15036 North 60th Street, Scottsdale, AZ 85254, USA
[email protected]